General commercial terms

1. General provisions, creation of contractual relations
   • 1.1 These general commercial terms set out the rights and obligations of the contractual parties per Contract for tour reservation per customer booking sent to the agent who is:
     CRYSTAL SKI spol. s r. o.,
     Address: Hlavná 171/209, Závažná Poruba 032 02 
     Company reg. no.: 00 614 360
     VAT reg. no.: SK2020427882
     Email: info@crystalski.sk
     Telephone: 00421 902 040 378, 00421 905 742 352
     recorded in the Company Registry of the Liptovský Mikuláš District Court, section Ltd, entry no. 91/L, furthermore shown as "agent".
   • 1.2 The customer can be a physical or legal entity fully competent in legal transactions. The customer may also by a person aged 15-18 if their participation in the tour is agreed in writing by their legal guardian. Persons under 15 may take part in a tour only when accompanied by a person fully competent in legal transactions.
   • 1.3 The customer upon sending the booking (electronically filled in form) confirms their agreement with the general commercial terms. It is necessary to send the booking form at least 5 days prior to check-in at the accommodation. Written confirmation of the booking by the customer to the agent creates the contractual relation.
   • 1.4 The agent accepts customer bookings made within the range of offers shown on the internet website www.crystalski.sk.
2. Rights and obligations of customer
   • 2.1 The customer is obliged to pay 50% of the purchase price of the deposit invoice within 5 days of it being issued. If the customer books a tour 15 days before commencement of the first services offered, they must pay 100% of the purchase price.
    
   • 2.2. The customer has the right at any time prior to the commencement of their stay to cancel their booking in writing to the agent whereby they are bound to pay a cancellation fee per article 4 of these General commercial terms.
    
   • 2.3. The customer hereby accepts the cancellation terms as set out in article 4 a-d of these General commercial terms.
    
   • 2.4. The customer is obliged to make use of the services to their agreed extent.
    
   • 2.5. The customer is not bound to pay a cancellation fee if they find someone to take their place.
    
   • 2.6. The customer is bound to pay a 10.00 Euro fee incl. 19% VAT for every amendment to their booking. Changes to the booking cannot be made once the deposit has been paid.
    
   • 2.7. The customer does not have the right to a reimbursement of the purchase price nor part thereof due to adverse weather, avalanche, shut-down of personal mountain transport systems, illness, early departure, acts of God, nor if the agent suffers damage caused by a third party which is not in any way connected with the offered tour.
3. Rights and obligations of agent
   • 3.1 The agent is bound to ensure all the services agreed to in the confirmed booking are provided.
    
   • 3.2 The agent is not bound to offer services above those set out in the contract which the customer has paid for.
    
   • 3.3 The agent is obliged to issue a deposit invoice.
    
   • 3.4 The agent has the right to demand from the customer a 100% deposit 15 days prior to commencement of the first offered services, a 50% deposit 16 and more days prior to commencement of the first offered services. 
    
   • 3.5 The agent is bound to send the customer a voucher after payment of 100% deposit.
    
   • 3.6 The agent, within their competence, is bound to offer the customer adequate alternative accommodation in the event that they have to cancel the original place of stay. If there is no adequate place of stay to offer or the customer refuses the alternative, then the agent shall return the paid deposit. The customer does not have the right to demand any other compensation.
4. Cancellation terms
   • If the customer cancels their booking they are bound to pay the agent the following cancellation fees:
     • a) 20% of the purchase price if the cancellation is made up to 60 days prior to commencement of the first offered services, however, no less than 15.00 Euro (451.89 Sk).
        
     • b) 50% of the purchase price for agreed upon services if the cancellation is made 59 – 16 days prior to commencement of the first offered services.
        
     • c) 100% of the purchase price for agreed upon services if the cancellation is made 15 days prior to commencement of the first offered services.
        
     • d) After confirmation of the booking in a time shorter than 10 days prior to commencement of the stay then the stay shall be paid for in full.
          
5. Claims terms
   • 5.1 In the event that the tour or other matters are not carried out in accordance to the contract and its parts thereof, i.e. catalogue, or information published on the internet and also not in accordance to the general commercial terms the customer has the right to claim for the offered services which are absent. The customer is bound to make their claim without delay after discovering the fault so that it can be rectified in time at the relevant place. The customer makes the claim in writing at the place of the agent.
    
   • 5.2 In the event that the customer does not make their claim without delay, e.g. no later than the last day of the offered services per Contract for tour reservation then they lose their rights to make a claim.
    
   • 5.3 In the event that the problems, shortcomings or misunderstandings which the customer turns to the agent to are solved without any unnecessary delay, this solution is not considered to be a claim on the part of the customer.
6. Personal details
   • 6.1. The customer, in accordance to Act no. 428/2002 Z. z. Protection of Data as amended, is aware of the rights and obligations relating to obtaining, processing and retaining personal data. Concurrent with sending the form they grant the right to process and retain personal data shown in the Contract for tour reservation as well as to defined persons for the purpose of arranging and providing the contractually agreed services and for fulfilling the obligations imposed by general binding legal regulations and the above mentioned act, and this for the period of time necessary for arranging the rights and obligations which result from the contractual relations between the customer and agent. The customer vouches for the completeness, truthfulness and accuracy of the data which they provide for the purpose of concluding the Contract for tour reservation. 
7. Closing terms
   • 7.1 These General commercial terms are valid for participants of tours from Crystal Ski s. r. o. travel agency and are valid from 1. 3. 2010 and are an inseparable part of the Contract for tour reservation.
    
   • 7.2 Crystal Ski s. r. o. cannot guarantee the correctness of information on other internet websites or brochures that they have not published.